Refund policy

 

Return and Refund Policy

Thank you for shopping at TADEAI operated by Moreno Fardin.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

We have a 14-day return policy which means that it is possible to return the items within 14 days of purchase. We ask you to inform us if you want to make a return and send me the tracking code of your return shipment also with your order number.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.  

To start a return or for any question, you can contact us at info@tadeai.shop.

 

Once your return is received and inspected, we send you an email to notify you of the approval or rejection of your refund.

If the refund is approved, it will be processed and you’ll be automatically refunded on your original payment method. Please note that we will do our best to process the refund as soon as possible, but the duration depends on the financial service provider.

You will be responsible for all shipping costs to return your item. 
We cannot be held responsible for goods damaged or lost in return shipment. Shipping costs will not be refunded.

 

You should send the items at the following address:

TADEAI
Moreno Fardin
Carrer de Sant Baltasar 27  3r-2a
08014 Barcelona - Spain
phone +34 675101925

 

Package returned due to non-collection

In the event that the package is returned to us by the courier due to non-collection, attributable to the recipient, we will refund the purchase amount minus all shipping costs (round-trip shipping costs) and import charges (clearance and custom duties) incurred by us in sending and receiving the package in question.

 

Damages and issues

 
Please check your order after delivery

Please open and check your package as soon as possible after delivery, before using, installing or hanging the product.

If you find that a ceramic fish or another item has been damaged during transport, please contact us immediately after discovering the damage.
Please send:
    • photos of the damaged product;
    • photos of the outside of the box, including the shipping label;
    • photos of the inside packaging and protective materials;
    • photos of any visible damage to the box.

Original photos and metadata

Photos must be sent as original files, with their available metadata preserved. Please do not send screenshots, edited, resized or modified copies.
The metadata may contain information such as the date and time the photo was taken and the device used.
If photos are sent without their available metadata, we may suspend the assessment of the claim until the original files with the available metadata are provided.

Please keep the original box, packaging and damaged product until we have completed our assessment.

Damage caused after delivery, for example by dropping, handling, installing or hanging the product, is not considered transport damage.
We may request additional information or evidence when necessary to assess when and how the damage occurred.
Each case is assessed individually based on the information provided.

This procedure does not limit or exclude any statutory consumer rights applicable to your purchase.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.